Tuesday, September 13, 2016

ITM Assignment 2 Report Writing


Business Management – Managerial Communication

Summary of managerial communication
The key to building a successful organization is through effective communication (Ahmed & Shields 2010). In the society we are living in nowadays, every corporation and organization are in constant search of efficient and productive teams so as to deliver the optimum results in the shortest time possible. Managerial communication establishes relationships, it determines the behaviors and attitudes of the employees within the working environment (Malbasic & Ruza 2012).  Employees who reported to be experiencing higher communication satisfaction tends to perform better in terms of job performance, achieving higher affectiveness, continunance, normative commitment as well as low absenteeism (Ahmed & Shields 2010). In a team, it will mainly consist of four types of communication styles; the thinker, the relator, the director and the socializer. We will be going in depth into the advantages and disadvantages regarding each individual style and on how they will working together in a team.

Annotated reference (Malbasic & Brcic 2012)
Managerial communication is defined as effective communication with one another in the organization. It helps smoothening the flow of conveying information for the managers who has a common goal that they are working for. Managerial communication is essential in organization as it helps to boost the productivity of the teams as well as quality of the work done; learning how to cooperate with each other is the key to achieving goals.

The Thinker
Thinker thinks through by analysis via complicates things with facts and details. Nasca(1994), concluded that that thinker has a cognitive approach through work analysis, looking into facts for solutions. Thinker organise the procedures and follows instructions that have planned out for him and his teammates. Which is supported by Jenson(2001) where there are situations that have been arise, Thinker will be looking for answers before letting it go. Being an individualist into solving the problem alone and risking to complicate things with his other teammates and makes things hard to solve when there is a situation in a group task. Thinker will only listen to teammates without commenting rather contributing his thoughts. This puts him to be a perfectionist in his own world.

Annotated reference (Nasca 1994)
Thinker that procedures are to be followed through guidances. Rational and logical decision are key point of solution with no emotion attached to disrupt the task given and perceived that solutions are factual where is no alternative. Thinkers also gets off-tracked due to the attention to details and gets off track to the task being given in the first place, taking a longer period to back track to the task.



The Relator
One of the managerial communication is called The Relator also known as interpersonal style. Interpersonal communication are good interaction between the relator which are very important to build the organization effectiveness. They possess soft skills which portray themselves as warm and friendly towards their employees. Thus, it allows them to have a positive mindset to work with variety of people. They are a good listener to comfort their colleagues dealing with problems. In addition, by working in a cooperative manner, it will benefit the organization to avoid the productivity being affected. Therefore, they share feelings between each other to connect their thoughts and values (Singh, 2014). In Additional, the relator detest conflict and changes which causes their relationship and work routine to overturn and leads to low task oriented. 

Annotated reference (Singh 2014)
This article deals with roles of interpersonal communication in organizational effectiveness in managerial communication. The journal article interpreting the importance of interpersonal communication will affect the organizational efficiency and productivity. In addition, the combination of roles, leadership and system forms a strong organizational structures. The key point in this article are the critical tactics to build effective interpersonal communication strategies.

The Director
Due to this style of communication, the director or aggressive, managers tend to be less concerned with moving things along than in preserving their own status and power over employees, though they may be successful in completing short-term goals ([45] Newbold, 1997). Managers of this style tends to have complicated relationship with others as they would often ignore and turn down employee’s opinions to benefit themselves. These managers often come up front as bold and directive which would sometimes escalate the anxiety of employees. As they are result or task oriented, they would do anything that favours them in order to get the desirable result. Overall, managers having this style would affect either their employees relationship and eventually would make it harder to approach them. 

Annotated reference (Jourdain 2004)
The director also known as the choleric person has the communication style of dominating, result-oriented, decisive, little concern for relationships, does not share feelings and bold. As they are direct, they would be more intimidating compared to the other styles and would gladly oblige people to challenge them as they thrive on change. Lastly, they do not communicate much and would underestimate the time needed to complete the tasks as they are ‘big-pictured’ thinkers.

The Socializer
A socializer manager is someone who value relationship with his subordinates. They are enthusiastic in their work and relationship with their team which makes them influential people. People enjoy working together with a socializer manager as he will always bring joy to the team. He is always full of creative ideas and task oriented. They brainstorm ideas very easily thus, they dare to take challenges and risks in their decision. Sometime their impulsive decision are made without verifying any information. Socializer tends to exaggerate and information given from them might not be true. 

Annotated reference (Darling & Walker 2001)
Socializer communication style always bring joy to the team and motivates the teammates when problem occur. He is always positive and encourage the team to work together. He is people orientated and care about people feelings as the priority. As he interacts with people, they are very creative and always come up with creative solutions and ideas to complete the task. Socializer keep the team on track but often take risk in their decisions as they love challenges.

Reference List:

1. Ahmed, Z & Shields, F 2010, Managerial communication: the link between frontline leadership and organizational performance, Journal of Organizational Culture, Communication and Conflict 14.1, pp. 107 – 120

2. Darling, J.R. & Walker, W.E. 2001, "Effective conflict management: Use of the behavioral style model", Leadership & Organization Development Journal, vol. 22, no. 5, pp. 230-242

3. Dasgupta, S.A., Suar, D. & Singh, S. 2013, "Impact of managerial communication styles on employees' attitudes and behaviours", Employee Relations, vol. 35, no. 2, pp. 173-199, viewed 6 September 2016

4. David G. Jensen 2001,Behavioral Style: Understanding Communication Styles Can Advance Your Relationships--and Your Career Prospects, Part 2, viewed 5th September 2016

5. Debbie, T.M. & Darling, J.R. 2005, "Upward influence in academic organizations: a behavioral style perspective", Leadership & Organization Development Journal,vol. 26, no. 7, pp. 558-573

6. Jourdain, K. 2004, "Communication Styles and Conflict", The Journal for Quality and Participation, vol. 27, no. 2, pp. 23-25, viewed 1 September 2016,

7. Malbasic, I & Brcic, R 2012, Organizational values in managerial communication, Management: Journal of Contemporary Management Issues 17.2, pp. 99 to 118

8. Nasca, Donald 1994, The impact of cognitive style on communication, National Association of Secondary School Principals. NASSP Bulletin, Vol.78(559), p.99 

9. Sethi, D. and Seth, M., 2009. Interpersonal communication: Lifeblood of an organization. IUP Journal of Soft Skills, 3(3), pp.32-40. 

10. Singh, D. K., 2014. Role of Interpersonal Communication in Organizational Effectiveness. International Journal of Research in Management & Business Studies , 1(4), pp. 36-39.


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